Returns & Exchanges

At Friars, we take pride in the quality of our gourmet food products and want you to be completely satisfied with your purchase. Due to the perishable nature of our items, we offer a 14-day return window for unopened and non-perishable goods to ensure the highest safety standards.

Return Process

• 1.
  Contact Support

  Reach out to our customer service team within 14 days of receiving your order to initiate a return request and receive a return authorization number.

• 2.
  Secure Packaging

  Place the unopened food items securely in their original packaging to prevent damage during transit, ensuring all seals remain intact.

• 3.
  Ship the Item

  Affix the provided return label to your package and drop it off at your nearest authorized courier location for tracked delivery back to our warehouse.

• 4.
  Refund Processing

  Once our quality control team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.