Frequently Asked Questions

Everything you need to know about our premium confectionery and delivery services.

How long does shipping take for my order?

Standard delivery typically takes 3-5 business days. We also offer express shipping options at checkout for those needing their treats sooner.

Are your chocolates suitable for vegetarians?

The majority of our chocolates are suitable for vegetarians. Please check the individual product descriptions and ingredient lists for specific dietary information.

How should I store my Friars chocolates?

To maintain freshness and flavor, store your chocolates in a cool, dry place between 15°C and 18°C, away from direct sunlight and strong odors.

Can I include a personalized message with my gift?

Yes, you can add a custom gift message during the checkout process, which we will print on a high-quality card to include with your order.

What is your return policy for food items?

Due to health and safety regulations, we cannot accept returns on food products unless they are damaged or faulty upon arrival.

Do you offer any vegan or dairy-free options?

Yes, we have a dedicated range of plant-based and dairy-free chocolates that do not compromise on our signature premium taste.